Shipping, Exchange & Returns Policy

1. shipping

we ship throughout brazil.

shipping time will be provided at checkout, based on your delivery address and the shipping method chosen.

once payment is confirmed, your order will be prepared and dispatched within 2 business days. once shipped, the tracking code will be sent to the email provided at checkout.

  • pieces shipped by tish (limited, traveled and studio made): são paulo city by courier, same day or next day. rest of the state of são paulo by sedex, 1 to 3 business days.

  • selected pieces ship directly from the partner brand by sedex: são paulo, 1 to 3 business days.

  • south, southeast and central-west: 3 to 5 business days. north and northeast: 5 to 7 business days.

  • made to order pieces are produced first. the production time is shown on the product page, and the delivery times above count from dispatch.

free shipping on orders over r$2,000. when an order includes pieces from more than one origin, shipping is charged once per origin.

2. right of withdrawal

under the brazilian consumer protection code (art. 49), you have up to 7 calendar days after receiving the item to withdraw from the purchase.

  • full refund, including shipping cost

  • return shipping cost is covered by tish

  • the item must be returned unused, with tags (when applicable) and in its original packaging

3. exchanges and returns for defects or shipping errors

if your item arrives defective, damaged, or different from what you ordered, contact us within 7 calendar days of receiving it.

  • tish covers return shipping in these cases

  • you may choose between an exchange for an equivalent item (when available) or a full refund

4. one-of-a-kind pieces: limited and traveled

vintage, secondhand, or sourced pieces exist in a single unit, with no equivalent stock. outside of the cases covered under withdrawal (item 2) and defects (item 3), there is no exchange for size or “didn't like it” within these categories.

5. studio made and selected

  • studio made: handmade pieces, limited production. follow the same withdrawal and defect rules as items 2 and 3.

  • selected: pieces from partner brands. tish handles the initial support, but the return is forwarded directly to the partner brand, who is responsible for the item and any manufacturing defects. size exchange is subject to the partner brand's stock availability.

6. how to request an exchange or return

  1. send an email to hello@tishstudios.com.br with: full name, order number, item(s) to return, and reason

  2. tish confirms the request within 24 business hours and sends shipping instructions (label or postage code)

  3. once the item is received and inspected, the refund is processed using the same payment method used for the purchase

seller: amanda de paula bryant (sole proprietor), cnpj 68.082.885/0001-59, address: r campos, 332, vila inah, são paulo/sp, cep 05.620-020